FAQ

When will my order ship?

Our regular processing time is 24-28 Hours.

For customized or unusually large orders, an estimate will be given specifically.

Holiday processing times are a bit longer, we do our best to prepare and ship within 3-5 days but cannot guaranty that.

Holiday processing time is 24-72 Hours.

Shipping time depends on location. During holiday season shipping can take longer than usual. Please let us know if you have a deadline.

What methods of payment do you accept?

We receive payments via Stripe- a safe and easy way to make payments online with all major credit cards.

The site uses SSL protecting

Alternatively,

You can check out using your PayPal account or- in case you do not have a PayPal account- check out using a debit / credit card.

PayPal is a secure and safe way to purchase online. When clicking checkout- the website will direct you to a payment page, where you select your method of payment and provide the shipping address and other required details.

Once the payment is complete, you will receive your receipt, and we will receive your order and start working on your soap package!

Can I pick up an order?

Yes. Please contact us to schedule a pick up

Where do you ship from?

All orders are shipped from warehouse in London, UK.

What is the shipping cost?

The Shipping is free of charge for orders over 50 GBP. Otherwise it’s 4.95GBP.